Your AI receptionist –
for calls, messages and everything in between.
Cortex handles calls and messages from eBay, Amazon and Kaufland, fetches invoices automatically and suggests ready-made replies – you stay in the driver’s seat and just click “Send”.
Integrates seamlessly with
Everything you need – in one platform.
Omnichannel Inbox with AI Drafts
All customer inquiries from eBay, Amazon and Kaufland land in a single dashboard. Cortex reads the message, identifies the intent, and suggests a ready-made reply – you review the draft and click “Send”.
- AI draft in the yellow box – instantly visible, instantly editable.
- Platform badges for eBay, Amazon & Kaufland directly in the conversation.
- Human-in-the-Loop: Support keeps control at all times.
Automatically Find & Send Invoices
When Cortex detects an invoice request, it automatically searches Billbee or Easybill, converts the PDF to a chat-friendly image, and attaches it as a draft – all without manual intervention.
- Automatic search by order number or eBay username.
- PDF → PNG conversion for eBay compatibility.
- Alternatively: Direct delivery via email through SMTP.
Invoice.pdf
Automatically from Billbee
Invoice.png
PDF → Image converted
Chat Attachment
Ready to send
Result in Chat
Here is your invoice as an image.
Invoice.png
142 KB
AI Damage Analysis from Customer Photos
Customers send a photo of the damaged item – Cortex Vision automatically analyzes the damage, categorizes it, and suggests an appropriate refund. Your team decides with one click.
- Four damage levels: minor, moderate, severe, total loss.
- Configurable refund matrix per category.
- Quick actions: Refund, return, or escalation.
Customer image uploaded
IMG_2847.jpg • 2.4 MB
Corner dented, packaging damaged. Product surface shows minor scratches.
Shipment Tracking with Stuck Detection
All shipments at a glance – with automatic detection when a package has been in transit too long. Cortex links tracking data with conversations and responds to customers with full context.
- DHL tracking directly in the dashboard with status badges.
- Automatic stuck detection after configurable days.
- Linking shipments to customer conversations.
Configure Voice Bot & Knowledge Base
Choose your AI voice assistant, add FAQ and shipping policies as a knowledge base, and define refund rules – all in one place. Cortex uses this data for more precise answers in chat and phone.
- Voice agent selection with speech preview.
- Knowledge base for FAQ, returns & shipping info.
- Cortex Logistics: Define stuck days & refund matrix.
Cortex Support Agent
German • Friendly • Professional
Shipping within 2 business days after payment received. Returns are possible within 30 days. For damaged goods, please send a photo to support. |
Cortex Logistics
And much more.
Small helpers with big impact – all built in.
ERP Routing
Seamless Billbee and Easybill integration for automatic order lookups and invoice retrieval. Configure your ERP connection once — Cortex handles the rest.
RAG Knowledge
Upload your own FAQ, return policies and shipping guidelines as a knowledge base. The AI references them in every response for accurate, on-brand answers.
Omnichannel Inbox
Phone calls, eBay, Amazon & Kaufland messages unified in one dashboard. Reply across all channels without switching tools — every conversation in one place.
Intent Detection
AI automatically detects whether a customer asks about invoices, returns, shipping status or product issues — and routes the conversation accordingly.
Multi-Shop
Manage multiple brands and marketplace accounts from a single dashboard. Each shop gets its own AI configuration, knowledge base and response style.
PDF-to-Image
Invoice PDFs from Billbee or Easybill are automatically converted to chat-friendly PNG images. Ready to attach as a draft — no manual conversion needed.
Human Handover
When the AI can't resolve an issue, it escalates to your team with full conversation context. Get Discord notifications so nothing falls through the cracks.
Security
TOTP-based two-factor authentication protects your account. Works with any authenticator app for an extra layer of security on every login. All API keys, marketplace tokens and sensitive credentials are stored with AES-256-GCM encryption. Your integrations stay secure at rest and in transit.
ERP Routing
Seamless Billbee and Easybill integration for automatic order lookups and invoice retrieval. Configure your ERP connection once — Cortex handles the rest.
Omnichannel Inbox
Phone calls, eBay, Amazon & Kaufland messages unified in one dashboard. Reply across all channels without switching tools — every conversation in one place.
Intent Detection
AI automatically detects whether a customer asks about invoices, returns, shipping status or product issues — and routes the conversation accordingly.
PDF-to-Image
Invoice PDFs from Billbee or Easybill are automatically converted to chat-friendly PNG images. Ready to attach as a draft — no manual conversion needed.
RAG Knowledge
Upload your own FAQ, return policies and shipping guidelines as a knowledge base. The AI references them in every response for accurate, on-brand answers.
Multi-Shop
Manage multiple brands and marketplace accounts from a single dashboard. Each shop gets its own AI configuration, knowledge base and response style.
Human Handover
When the AI can't resolve an issue, it escalates to your team with full conversation context. Get Discord notifications so nothing falls through the cracks.
Security
TOTP-based two-factor authentication protects your account. Works with any authenticator app for an extra layer of security on every login. All API keys, marketplace tokens and sensitive credentials are stored with AES-256-GCM encryption. Your integrations stay secure at rest and in transit.
Frequently asked questions
Cortex connects via official APIs (eBay, Amazon SP-API, Kaufland Seller API). You authorize access through OAuth – we never store your marketplace passwords.
Absolutely. Cortex generates draft responses that you can edit, approve or reject. Nothing is sent without your explicit approval – you always stay in control.
Yes. All API keys and sensitive tokens are encrypted with AES-256-GCM at rest. We use two-factor authentication (TOTP) and all data is stored in SOC 2 compliant infrastructure.
Cortex automatically escalates to your team via Human Handover. You’ll get a notification and can take over the conversation at any point.
Yes, all plans are month-to-month with no lock-in. Cancel anytime from your dashboard – no questions asked.
Currently we support Billbee and Easybill. More ERP integrations are on our roadmap – let us know what you need.